Matt Rice, CTO

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Don’t Let Your Business Be A Tech Horror Story!

Don’t Let Your Business Be A Tech Horror Story! (Implement Managed Backup & Recovery IT) Halloween seemed like a good time to review some previous content related to the scary concept of losing your data! Imagine if you will, you lose all of your client contacts, your accounting files, your point-of-sale data or all of Continue Reading

Information Technology Services

How Managed Detection & Managed Risk Work For Your Business

Our chosen process for protecting your business network is a combination of Managed Detection and Managed Risk. Here’s how it is applied. Network Inspection   Continuous network traffic inspection that detects malicious activity to/from suspicious IP addresses and domains. Log Analysis & Search  Automatically collects, normalizes, analyzes and retains log data from existing networks, systems, and Continue Reading

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Not Too Late for Summer Rec Tech!

  Although somehow August is at its end, we here at Burgess Technology Services are not ready to let go of summer just yet. We’ve polled our staff and friends, encouraging them to tell us about some of their favorite summer recreation technology, and we’re pleased to share a few with you here. Not surprisingly, Continue Reading

Industry-specific Technology Support

Understanding Industry-specific Technology Needs

We at BTS are proud to be expert in supporting the unique needs of several specific industries, including Municipalities, Financial Institutions (especially Credit Unions), Medical and Manufacturing. In addition to the daily requirements of any business network, these industries have stringent requirements with regard to data security, federal regulation and 24/7 productivity. Burgess Technology Services Continue Reading

IT Security

What Does Network Monitoring Mean for My Business?

In the March blog, we talked about Managed Services and why they are a cost-effective and secure choice for ensuring the safety and smooth-running of your business network. This month, we want to take a deeper dive into one area of managed service, Network Monitoring. To help us understand monitoring from a practical perspective, as Continue Reading

MS Pop up 2022

Current Scams, Hacking and Phishing Attacks

In the IT Support sphere, we always need to be aware of current and evolving threats to your business network, so it’s always a good time to be taking a look at the most recent iterations of spam, scams, phishing and hacking attempts. Here’s what we’re seeing a lot of lately: Trusted Vendor Pop-ups You’re Continue Reading

managed it services

Why Managed Service?

  Organizations without internal IT staff, or who are looking to free up designated personnel to other responsibilities, can engage managed services to monitor their IT infrastructure within a set budget. Outsourcing IT tasks to a managed service provider (MSP) gives your company the chance to focus on running your business, instead of troubleshooting tech Continue Reading

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Show Your Staff Some Love 

  This Love Month, we want to share a few ideas for showing your staff some technology and workspace love in 2022.   All great relationships have a foundation of great communication. It’s no secret, we’re a fan of giving your staff the gift of Microsoft Teams. Collaboration tools such as online meetings, screen sharing, Continue Reading


Technology End-of-Life Guide, 2022

  Software, Firmware, Hardware. Technology end-of-life is an important aspect of your network and should be managed closely. If software or hardware is in its final stages of existence, or has already expired, it needs to be replaced. Once it reaches end-of-life, the manufacturers of the software/hardware will no longer offer any type of support, Continue Reading