“We have been working with Burgess Computer for the last ten years. Our operation is a seven day, 365 day operation servicing the hospitality Industry throughout New England. Our operation is very IT sensitive and we need all systems up and running all of the time. Our computer infrastructure and software systems are at the very core of our operation and losing any piece can bring us to a complete halt.
Although our operation is in Boston and 150 miles from the nearest Burgess tech, they almost always are able to solve our problems remotely. Most any problem we may encounter is usually small in nature, as Burgess monitors our systems continuously with their Biz-Guard Protection system. In the rare event that we need to have a tech on site, Burgess has dispatched without hesitation, even on weekends.
Personally, myself and my family have come to rely on the folks at Burgess as well and they treat my daughter’s laptop issues the same way they do our company’s servers. They’re always customer first, very professional and they are up to speed on all of the latest updates and technology. I would recommend Burgess to anyone who is in the need for reliable, friendly and cost sensitive IT support, they are the best!”
Jay Benedict, General Manager