Hybrid IT Services

Hybrid IT Services

Some clients rely on BTS for all their IT needs, from network design & implementation to help desk services to on-going maintenance & monitoring. Others may utilize an in-house IT person but still look to BTS for services that their IT person can’t provide. We tend to refer to this as “hybrid” service, where the in-house IT services are supplemented by BTS services. In turn, the in-house IT staff can run more efficiently, and the business gains a higher-level IT support.

Here are 5 IT services that BTS offers to businesses and organizations with in-house IT staff.


Our signature BizGuard™ Managed IT Services, harnesses the power of an entire IT team: network monitoring, certified network engineers and IT help desk services. However, if your business has an internal IT staff, you may not need everything that BizGuard™ offers. Instead, we recommend BizGuard™ Lite.

BizGuard™ Lite allows for a very efficient means of monitoring and deploying Microsoft Windows updates across entire networks from one workstation. Monitoring of backups, disk space, antivirus and over 25 health and security related checks are performed daily.

This affordable, entry level solution can be scaled to your needs.

Online Backup

Our Zinc™ Managed Backup and Recovery IT services deliver complete data protection so you don’t have to worry about data loss, network failures, costly downtime or worse.

Backups are automatic and our flexible solution allows for any of your data to be stored online and/or saved to local storage, eliminating the need for a separate local-only backup solution.

HIPAA- and FINRA- compliant encryption

Files are secured using 256-bit AES encryption and a private encryption key. SSL technology is used in data transmission. Your data is protected both onsite and over the Internet, ensuring industry compliance. Data is stored in two, SSAE 16 Type II compliant datacenters with redundant storage and biometric security.

Reporting and Notifications

We can send you notifications that your backups have completed successfully, including detailed statistics, or we can setup a customer portal so you can see the technology in action.

Security Event Information Management System (SEIM)

Security is a top priority for all businesses. Security Event Information Management Systems or SEIM collects and analyzes activity from many different sources across your network. One example of this would be a server security log, which logs who is accessing (logging into) your servers and when. Collecting data like this is a requirement for some businesses, especially financial institutions. It’s critical for all businesses to know who is doing what, at any time, on your network. SEIM provides this information so you have a complete view of what’s happening, enabling you to keep a tight control on IT security.

Security Awareness Training

Our Security Awareness Training and Simulated Phishing Platform helps you manage the problem of social engineering. Using the world’s largest library of security awareness training content, including interactive modules and videos, BTS can train your users not to fall prey to social engineering scams.

Utilizing best-in-class, fully automated simulated phishing attacks, we can help you find weaknesses before the scammers do. We also provide the results using enterprise-strength reporting.

Top Tier-level Support

Our highly skilled staff of Network Engineers are ready, if ever you should need us. Sometimes, a higher level of expertise may be required, if there’s an issue your internal IT staff is unable to troubleshoot successfully.

Mike Dorr, President

Mike began as a Burgess network engineer in 1998. He later spent 3 years as Five County Credit Union’s Director of IT before returning as an owner in 2006. He lives in Bath with his wife and children and is an active member of Big Brothers Big Sisters.

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