Why Managed Service?


Organizations without internal IT staff, or who are looking to free up designated personnel to other responsibilities, can engage managed services to monitor their IT infrastructure within a set budget.

  • Outsourcing IT tasks to a managed service provider (MSP) gives your company the chance to focus on running your business, instead of troubleshooting tech issues.
  • Managed service providers maintain your network and perform necessary updates to keep systems running smoothly. They can also make recommendations – and facilitate -optimization of your network.
  • Managed services can actually save you money in the long term, as serious tech issues are generally avoided.

Here are some things to know if you are considering a shift to managed services.

  1. Prevention Model

An MSP operating effectively should prevent major technical issues from occurring by providing 24/7 monitoring of hardware, applications, security and internet to notify you when there is an issue. Ultimately, what you are paying for is someone to keep your business from having issues rather than to fix them.

  1. Expertise

If a business is using one staff member for all things IT, (either dedicated or as a percentage of their duties), chances are this person does not possess expertise in all areas. MSPs, as a rule, have skilled personnel dedicated to each function of IT. This equates to them being better equipped all around to address your network’s needs.

  1. Budgeting

Your managed services budget may include several factors, such as how many devices you have and if you’d like a technician scheduled to be onsite on a regular basis. Other considerations are types of business applications, such as cloud-hosted or premise-based, number of locations, and regulatory compliances which need to be followed. An MSP can provide analysis and recommendations to assist you maintaining your technology budget.

  1. Peace of Mind

As a business owner, do you spend time mulling how you would go about restoring all your systems and data in the event of a disaster? If not, you should. Better yet, trust it to an MSP. A good MSP can create an effective disaster recovery plan that will let you sleep at night, knowing that if disaster does strike, your business will withstand it.  

If you would like more information as to how Managed Services can benefit your business, please reach out to Team BTS at 207-443-9554 or email for a free analysis of your needs and recommendations tailored to your business.

Mike Dorr, President

Mike began as a Burgess network engineer in 1998. He later spent 3 years as Five County Credit Union’s Director of IT before returning as an owner in 2006. He lives in Bath with his wife and children and is an active member of Big Brothers Big Sisters.

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